ΕUROPEAN CENTER FOR GENETICS & DNA IDENTIFICATION

Instructions
INSTRUCTIONS FOR BUCCAL CELL COLLECTION: DNALOGY-KIT
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In the course of sampling, DNAlogy offers you free-of charge the DNAlogy-kit including the sterilized cotton swab, sampling instructions and a consent/order form for the applicant.
The aim of sampling is to collect as many cheek cells as possible and to transfer them to the sterilized cotton swab, which is going to protect DNA until its transfer to our laboratory.
Attention: Avoid any contact with the cotton tip end of the swabs.
Do not eat, drink or smoke for at least 30 minutes before sampling.
For the sampling procedure, each individual should use 2 swabs.

Step 1
Label the swabs with a unique identifying name and sampling date.

Step 2
Carefully open the sterile swab packaging holding the red plastic applicator end and remove the swab from the packaging.

Step 3
Sampling: Rub the cotton tip of the swab firmly against the inside of both cheeks several times (20-30 seconds) in each direction.

Step 4
Air dry the swabs for at least 1 hour at room temperature while keeping them protected from any source of contamination. When dry, place the swabs back in their packaging. Repeat the steps 1-4 with the second swab

Step 5
Send the swabs back to DNAlogy along with the completed questionnaire (consent and order form) by using the reply envelope.

Terms of Use - Privacy Policy
1. General Terms & Conditions

DNAlogy will conduct DNA analysis on the samples that have been dispatched to them. The results allow for the identification/verification of the kinship of the individuals from which the samples come from.

The results of the particular analysis are for personal use only and cannot be used as court evidence. If the client wants an official expertise, then he/she should contact DNAlogy for additional information.

The customer assures that the samples delivered to DNAlogy reached legally to his possession and allows DNAlogy to use these samples for the analysis commissioned. The client allows DNAlogy to use the samples for the analysis he/she ordered and releases DNAlogy from any third party liability claims due to illegal acquisition or use of samples.

DNAlogy is responsible for any possible damage caused during the undertaking of the mandate intentionally or negligently. However, compensation in such cases is only the agreed amount of remuneration.

DNAlogy performs DNA analysis and subsequent evaluation of its results according to international technical standards of science. In case of invalid or partial analysis results without fault of the client, DNAlogy will repeat the analysis with no extra charge. The customer has the right to revoke the order only if the repetition of analysis fails again due to misconduct of the process.

The customer must strictly follow the step-by-step sampling instructions that are included in the kit.

For the reference samples (cotton swabs): If the DNA analysis leads to no or partial results due to poor quantity of biological material or any other reason, the process can be repeated by new sampling and additional cost of 100€ per sample.

For the alternative samples: If the DNA analysis leads to no or partial results due to poor quantity of biological material or any other reason, the process can be repeated with a new alternative sample and additional cost of 100€ per sample.

In case of order cancellation before the analysis had started the tax is estimated 200 Euros. The order cannot be cancelled as soon as the analysis process has been started and no refund is possible.

DNAlogy will send the analysis results according to the customer’s indicative method as soon as possible. However DNAlogy is not responsible for postal delivery delays.

Any dispute, controversy or claim with respect to the rights and obligations of the parties hereto under this Agreement shall be finally and exclusively settled by arbitration in Athens, Greece.

2. How to order

To receive our products:
You can place your order quickly and easily through our electronic shop. You can select the products of your choice; place them in your shopping cart and complete your purchase directly following the indicative steps.

Contact our customer service at 2109650370 from Monday to Friday 9:00-18:00 where one of our associates will be at your disposal to inform you about the products that interest you and record your order.

Visit our laboratories where our experts will help you select the tests that are most appropriate to your needs.

All transactions are in euro

3. Payment Options

To facilitate our clients we provide the following payment methods:
Bank transfer to DNAlogy’s bank account:
DNAlogy SA, Alpha Bank, •IBAN:GR11 0140 8030 8030 0200 2023 224, •BIC:CRBAGRAA
The bank slips must have your full name.
For faster processing of your order please send a copy of the bank receipt via Fax at 2109650370 or via email: info@dnalogy.eu.

Cash on delivery of the sampling kit. This service is free of charge.

Online payment using your credit or debit card on our website, which uses a fully-secured transaction system. We accept both Visa and MasterCard. For the safety of our customers the trading system is directly managed by Alpha Bank.  DNAlogy has no access to bank card information used for the transaction.

4. Delivery options

DNAlogy is responsible to send the sampling kit the next working day via courier or via regular mail for deliveries outside Greece.

The customer is responsible for the expenses and the postage of the samples to DNAlogy using the appropriate package that is contained in the sampling kit.

5. Delivery time

 The delivery time frame is 1-3 working days and is dependent on the location and the delivery option selected.

6. My account

You can manage your online profile using the “My account” section of our website. You can update your personal information such as your email address or phone number and also see previous orders. More specifically:  

My Basket

Using the “My basket” section you can view the details of your order; for example number of products in the shopping cart, catalogue number, cost per item as well as total cost of the order.

Previous orders

A list of your saved order is displayed showing the relevant order number and the total cost. If you wish you can select and add one or all items back into your basket either by checking the boxes next to the individual items or just by adding the entire order.

My account

You can update your personal information such as your email address or phone number, home address, delivery address, invoice information etc.

7. Contact

For additional information please contact us Monday-Friday  9:00-18:00 at 2109650370.
You could also visit our laboratories: 98 Vouliagmenis Avenue, Glyfada 16674, Athens or email us info@dnalogy.eu.

8. Browser support

Our e-shop was designed and implemented with technology supported by IE 7 and , Mozilla Firefox 2.X & 3X.

9. Complaints

To our company your views and suggestions for our eshop are invaluable for our development and improvement. Therefore we have created a special department for the management of complaints that:

Manages all of our customer’s suggestions

Processes each case separately and seeks a smooth settlement

Comunicates with customers

If you wish to contact the complaint department please contact us Monday-Friday  9:00-18:00 at 2109650370 or fill in the online form by clicking here.

10. Copyright:

All the content and structure of the Website are copyright to DNAlogy apart from the creative ideas, graphics development & programming that are the intellectual property of GlobalStar Interactive Intelligence (current law ν. 2121/1993).

11. Company Info

Content

The company reserves the right to renew the products of the catalogue without warning.

Customer Statements

The Client guarantees the accuracy of the information set in our eshop. It is also the customer’s responsibility to cover any damage that may be caused to our company and our eshop from the use of this website and the Customer's account by unauthorized persons.

Privacy

Customer’s private information is used, under L.2472/97, only for the completion of the online orders for the use of customization and statistics. This data is not disclosed to third parties. The customer is entitled to access to any data that he/she has provided to us (L. 12 ν. 2472/97).

The use of this website is the sole responsibility of the visitor-client. We are not responsible for  malicious third party intervention.

Visitors to our website are  bound not to harm third parties and not to violate their personal data.

The visit to our Website implies the unconditional acceptance of these terms.

12. Privacy Policy

DNAlogy prioritizes the protection of Customer / User's personal data. As a controller, it collects, stores, uses and generally processes the personal data of the Customer / Users submitted during their visit, registration or use of the website https://www.dnalogy.eu.

DNAlogy collects the personal data of Users / Customers solely for the execution and proof of their orders, the answering of their queries, the provision of user account services, the communication and the extraction of statistics.

The processing of the above Customer / User data from DNAlogy is legitimate as any of the following conditions are met for each of the above purposes:

  • The Customer / User has given his / her consent,
  • It is necessary for the conclusion and execution of a contract,
  • DNAlogy is obliged for the fulfillment of obligations stemming from the law,
  • It is necessary for the legitimate interests of DNAlogy.

Access to personal data has the absolutely necessary staff of DNAlogy, which is committed to maintaining confidentiality.

DNAlogy does not transmit the personal data of the Customer / User outside the EU. nor to third parties. By way of exception, his / her address and contact details are given to a courier company to allow his / her orders and / or the results of his / her analysis to be sent, if the Customer wishes so.

DNAlogy only maintains the Customer / User's personal data for as long as it is necessary to fulfill the purpose for which it was collected unless an extension of this time is required due to legal claims or legal obligations of DNAlogy.

The Customer / User has the right to access, correct, delete, impose, restrict and revoke their consent to the processing of their personal data, which may be requested by the DNAlogy headquarters (Vouliagmenis Avenue 98 , Glyfada) or the e-mail address info@dnalogy.eu in the context of the Personal Data Protection Officer (DPO). If he does not receive a response within the prescribed timeframe (one month subject to an extension of two months) or the response received is unsatisfactory or its issue is not resolved, he may contact the Data Protection Authority (www.dpa.gr ). 

For any queries regarding the processing of his or her personal data and the exercise of his / her rights, the Customer / User may contact the DNAlogy DPO Anna-Maria Fouskidou at 2103210960, 2109650370, email: fouskidou.a@dsa.gr,info@dnalogy.eu address Santaroza 1, Athens, PC 10564.